Calling your cellphone customer service too often...

Can have your contract canceled!

Published on July 16, 2007 By foreverserenity In Misc

Apparently if you call too often, to check on billing errors, or anything that you feel is important to you, your cellphone carrier can think you are a nuisance and end your contract! That's what Sprint did to one of their customers. While the calls she was making to them, was to fix the errors they made on her account, they were monitoring and making a note of how many times she called them. They lose money when they are on the phone with you, their customer and helping you is not a profit for them, rather a loss of about $2 - $3!

Wow! So be warned folks, don't call customer service for your cellphone carrier too often or else! Maybe writing or sending an email might be better!

Link

Comments

Jythier

on Jul 16, 2007

Great, now I know how to get out of those pesky cell phone contracts.

MasonM

on Jul 16, 2007

Actually it was far more than just one customer. They dropped more than 1,000 customers who they considered to be pains in the ass.

Frankly, I'd say that this move demonstrates their attitude towards customer service. I had Sprint several years ago and dropped them for their crappy service. Maybe if they had bothered to actually correct those customer's problems they wouldn't have needed to call 25 or more times a month.

Somehow I suspect this is the beginning of the end for Sprint cellular.

Dr Guy

on Jul 16, 2007

The story quoted Spring as saying these were nuisance calls, not real Customer service issues. If the one person quoted in this story is correct (we really dont know), then it is Sprint's fault. I have never used Sprint, but the one company I had before Verizon sounds like how this lady is describing Sprint. Since they cannot get their billing straight, she should feel better off and get a company that will treat her right.

foreverserenity

on Jul 17, 2007

Great, now I know how to get out of those pesky cell phone contracts.

That's one way of looking at it!

Frankly, I'd say that this move demonstrates their attitude towards customer service.

Definitely! Not good on their part!

Since they cannot get their billing straight, she should feel better off and get a company that will treat her right.

I agree!

wonder if they (Sprint) paid any 'early termination' fees to the consumers? That would have been fair, haha.

Now that would be good if they did!

Anyone who's ever answered a phone for a living can tell ya

I can bet. Guess what, my daughter is doing that right now!

MasonM

on Jul 17, 2007

Hehe, these people were calling 40-50 times per month. I think Sprint is correct in assuming that if they haven't been able to resolve their issues by then they are NEVER going to be able to, and as such, aren't the best carrier for these folks.

I wonder if they (Sprint) paid any 'early termination' fees to the consumers? That would have been fair, haha.

Anyone who's ever answered a phone for a living can tell ya...there are some really strange and nutty folks out there, insane, lonely, or just perverse, who will call customer service lines for no apparent reason at all, or with problems that have nothing to do with your particular service.

I would buy their side of this if it had been a hand full of customers, but 1,000? I know from personal experience that Sprint is very unresponsive to customer complaints and has some major billing issue problems which they never seemed able to fix, nor did they give you the impression that they even cared about fixing them.

Frankly I think those 1,000 people are better off.

But yeah, there are some kooks out there too. When I was in the telecommunications industry myself I had one customer who's service was disconnected for nonpayment every other month and she invariably called me to accuse us of shutting her off her service just because she was black (like my billing computer actually knew this). She was a real nutcase and could never quite make that connection between paying the bill and keeping her service.

foreverserenity

on Jul 17, 2007

She was a real nutcase and could never quite make that connection between paying the bill and keeping her service.

! Oh man that's priceless!

Welcome Guest! Please take the time to register with us.
There are many great features available to you once you register, including:

Richer content, access to many features that are disabled for guests like commenting on the forums.
Access to a great community, with a massive database of many, many areas of interest.
Access to contests & subscription offers like exclusive emails.
It's simple, and FREE!